Sales & Customer Service Apprentices

Customer Service

At a glance

Date Posted: 01/11/2019

Expiry Date: 28/12/2019

Vacancy reference: 1589528

Wage: £9,100.00 (per annum)

Location: Hessle, HU13

Apprenticeship Type/Name: Customer Service Practitioner

Working week/hours: Monday-Thursday 9am- 5pm (30 minutes for Lunch) Friday 9am- 3pm (30 minutes for Lunch) Total hours per week: 35.00

Apprenticeship duration: 15 Months Maximum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)


Qualifications required:

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English

Desired skills:
  • Good keyboard skills
  • Strong I.T. skills with good knowledge of Social Media Platforms and experience with Microsoft Packages
  • Excellent communication skills
  • Good interpersonal skills
  • Good customer service skills
  • Ability to meet specific deadlines
  • Able to multi-task
  • Able to use initiative
  • Strong team player
  • Ability to follow specific instructions
  • Adhere to company policies & procedures
  • Good positive, friendly attitude
Personal qualities:
  • Confident
  • Team player
  • Conscientious
  • Attention to detail
  • Positive
  • Eager to learn
  • Ability to work independently and use own initiative
  • Flexible
  • Smart and professional appearance
  • Ability to use initiative
  • Organised
  • Enthusiastic

Training provided:

Level 2 apprenticeship in Customer Service which includes:
  • Level 2 Diploma in Customer Service
  • Level 1/2 functional skills in maths and English (if required)
You will be required to attend structured session at our learning centre each month. You will have access to your own online e-portfolio to monitor your progress and access resources. You will be assigned a Trainer who specialises in teaching and delivering the Customer Service qualification; they will be with you during your sessions in the centre and also make regular visits to see you in your place of work. Sessions are kept small to ensure each learner gets the correct support and guidance throughout the duration of their apprenticeship

Apprenticeship standard

Customer service practitioner


Identify Talent are looking for a Sales & Customer Service Apprentice that they can nurture and develop to become a recruitment rock star! Train with one of the leading recruitment businesses in the city, supported by an experienced team of recruitment experts.

You will work alongside the Directors to engage with businesses and candidates, learn how to recruit exceptional talent and deliver outstanding service. This is a fantastic opportunity for someone that wants to develop into a career in Sales.

Duties will include:

  • Customer service – telephone and face to face
  • General admin support
  • Market Research
  • Data input
  • Data extractions
  • Filing and typing duties


Name: Sophie Ness


Phone number: 01482 222142

Apply Now

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