Retail Assistant Apprentice

Customer Service

At a glance

Date Posted: 19/05/2021

Expiry Date: 20/06/2021

Vacancy reference: 1706979

Wage: £172.00 (per week)

Location: Hull, HU1

Apprenticeship Type/Name: Customer Service

Working week/hours: 40 hours (5 days out of 7) weekend work will be included on rotas. Total hours per week: 40.00

Apprenticeship duration: 15 Months minimum until completion of the apprenticeship.

Apprenticeship level: Intermediate (Level 2)


Qualifications required:

  • GCSE Maths and English grades A*-C/9-4 (or equivalent) are desirable.

Desired skills:
  • Strong IT Skills
  • Strong focus on customer service is an essential part of the role
  • Good team player
  • Be able to use their own initiative
  • Pleasant disposition
Personal qualities:
  • Keen interest in Fashion
  • Well presented
  • Polite
  • Confident
  • Trustworthy
  • Willing to Listen and learn
  • Hardworing
  • Reliable

Training provided:
Level 2 Customer Service Practitioner apprenticeship standard which includes:

  • Level 2 Diploma in Customer Service
  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
You will be required to attend structured session at our learning centre each month. You will have access to your own online e-portfolio to monitor your progress and access resources. You will be assigned a Trainer who specialises in teaching and delivering the Customer Service qualification; they will be with you during your sessions in the centre and also make regular visits to see you in your place of work. Sessions are kept small to ensure each learner gets the correct support and guidance throughout the duration of their apprenticeship.


No previous experience is necessary as full training will be provided to the successful candidate. This is a fantastic opportunity to develop your customer service skills in a popular men's fashion clothing store, in the Centre of Hull

YH Training Services are recruiting for a Retail Assistant Apprentice for a local menswear clothing retailer.  No previous experience is necessary as full training will be provided to the successful candidate. Please note – this is a career development role with excellent promotional prospects with a view to permanent employment on completion of successful Apprenticeship.  Retail duties are to inc:

  • Processing online orders and requestes
  • Supporting with the website
  • Serve customers
  • Stock control/Replenishment
  • Shop displays
  • Ensuring that store is kept clean & tidy at all times


Name: Sophie Ness or Louise O'Connor


Phone number: 01482 222142

Apply Now

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