Reception (Administration) Apprentice

Business Administration

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At a glance

Date Posted: 13/05/2019

Expiry Date: 31/07/2019

Vacancy reference: 1534311

Wage: £7,503.60 (per annum)

Location: Scarborough

Apprenticeship Type/Name: Business Administration Apprentice

Working week/hours: Monday - Friday, 9.30 am - 4.30 pm Total hours per week: 37.00

Apprenticeship duration: 15 Months Maximum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)

Requirements

Qualifications required:

  • GCSE grades A* - C or 4 - 9 or equivalent in maths and English is preferable but not essential.

Desired skills:
  • Computer literate
  • Able to answer the telephone in a confident manner
  • Excellent communication skills at all levels
  • Team player
Personal qualities:
  • Friendly
  • Eager to learn
  • Confident personality
  • Want to help people

Training provided:
An Intermediate Apprenticeship in Business Administration

Other: Excellent future prospects for the right candidate.

Description:

An exciting opportunity has arisen to work for the Citizens Advice Scarborough & District to provide administrative support to the team.

  • Welcome clients coming into the bureau contact area
  • Explain waiting times and procedures to clients
  • Provide information about the CAB and other advice services to clients from a diverse range of backgrounds and cultures
  • Work collaboratively with other colleagues involved in the advice work process
  • Provide a service that is based on sensitivity and respect for clients
  • Maintain confidentiality about clients and their contact with the bureau
  • Consult the gateway / advice session supervisor appropriately
  • Work within agreed bureau systems and procedures
  • Answer the telephone and refer calls or take messages
  • Process client information collected at the reception helpdesk
  • Provide client with information where appropriate, including details of other agencies, and point out leaflets / factsheets from Advice guide
  • Create, maintain and archive paper and electronic filing systems in accordance with the office systems and procedures

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