Patient Transport Service Apprentice Call Handler

Customer Service

At a glance

Date Posted: 20/03/2019

Expiry Date: 31/05/2019

Vacancy reference: 1502811

Wage: £7,605 (per annum)

Location: Wakefield, WF1

Apprenticeship Type/Name: Customer Service Practitioner

Working week/hours: 37.5

Apprenticeship duration: 15 Months Maximum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)

Requirements

Qualifications required:

  • GCSE at grades A*-C/9-4 (or equivalent) in English or the ability to demonstrate English skills.

Desired skills:
  • Effective communicator (both verbal and written)
  • Excellent telephone manner
  • Effective engagement and influencing skills
  • Effective listening skills
  • Excellent time management
  • IT literate
  • Ability to deal with confidential information
  • Able to work under pressure
Personal qualities:
  • Active team player
  • Demonstrates sensitivity to the needs of individuals and groups
  • Able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives
  • Self-motivated – able to work on own initiative and work effectively as part of a team
  • Able to manage stressful situations and make sound decisions
  • Mature and professional approach to work

Description:

As an Apprentice call handler for the Patient Transport Service you will be the first point of contact for both patients and health care professionals requiring to making transport booking arrangements.

  • Receive and process requests for patient transport journeys, via the means of a telephone and faxes, from both patients and healthcare professionals
  • Ensure that the agreed patient eligibility process is implemented for all relevant bookings
  • Record and update statistics relating to patient journey times
  • Make outbound calls to patients to confirm details of their journey requirements, including mobility checks and confirmation that the transport is still required
  • Maintain a healthy and safe working environment for self and colleagues
  • Ensure own compliance with regard to mandatory training and requirements
  • Participate in the continuous quality improvement audit process to develop individual performance and achieve against delivery targets
  • Meet daily key performance indicators and targets
  • AOB

Contact

Name: Charise Binns

Email: charise.binns@yh-group.co.uk

Phone number: 01132 459712

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