Customer Service Representative Apprentice

Customer Service

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At a glance

Date Posted: 20/02/2019

Expiry Date: 30/04/2019

Vacancy reference: 1503941

Wage: £150.00 (per week)

Location: Hull, HU5

Apprenticeship Type/Name: Customer Service Practitioner

Working week/hours: 37.5

Apprenticeship duration: 15 Months Maximum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)

Requirements

Qualifications required:

  • GCSEs at grades A*-C/9-4 (or equivalent) in Maths and English

Desired skills:
  • Confident dealing with people
  •  Good telephone manner
  • Ability to work well as part of a team
  • High level of accuracy
  • Good level of literacy and numeracy skills
  • Administration and/or customer service skills
  • Experience of IT based systems
  • Smart, professional, business like appearance
  • Strong interpersonal skills
Personal qualities:
  • Ability to resolve problems
  • Good level of self-motivation
  • Able and willing to learn
  • An enthusiastic and friendly approach to work
  • Hardworking and committed
  • Approachable
  • Reliable and punctual
  • Honest and trustworthy
  • Adhere to company policies and procedures

Training provided:
You will be required to attend structured session at our learning centre each month. You will have access to your own online e-portfolio to monitor your progress and access resources. You will be assigned a Trainer who specialises in teaching and delivering the Customer Service qualification; they will be with you during your sessions in the centre and also make regular visits to see you in your place of work. Sessions are kept small to ensure each learner gets the correct support and guidance throughout the duration of their apprenticeship

Other: Long term future progression for the successful candidate with the opportunity to progress on to an advanced level apprenticeship

Description:

This will be a varied Customer Service role, allowing you to develop your skills. You will communicate with a variety of people from tenants and landlords to new customers and energy suppliers. You will also be supporting other members of staff within the business and learn industry specific knowledge which will help you develop and progress.

  • Customer service – telephone and face to face (ranging from walk ins , tenants queries, Buyers and sellers regarding property, landlords and energy suppliers)
  • Admin – filing, scanning, scanned documents to be filed into shared drive, responsible for downloading photos taking via new listing onto shared drive- company system
  • Advertising properties online
  • Updating social media - Facebook, LinkedIn
  • Producing news, letter/ Blogs
  • Other ad hoc duties - Keys cut, buying supplies
  • Support role to existing members of staff

Contact

Name: Sophie Ness

Email: sophie.ness@yh-group.co.uk

Phone number: 01482 222142

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