Customer Service Call Handler Apprentice

Customer Service

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At a glance

Date Posted: 28/04/2021

Expiry Date: 10/09/2021

Vacancy reference: 1705526

Wage: £9,750.00 (per annum)

Location: York, YO30

Apprenticeship Type/Name: Customer Service Practitioner

Working week/hours: Shifts to be confirmed between 8.30am and 6.00pm Total hours per week: 37.50

Apprenticeship duration: 15 Months Minimum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)


Qualifications required:

  • No formal qualifications required, however, a good standard of literacy and numeracy is essential

Desired skills:
  • Clear verbal and written communication
  • Keen attention to detail
  • Positive friendly telephone manner
Personal qualities:
  • Enthusiastic in handling customers at all times
  • Willing to learn and take on new challenges
  • Capable of working with a team or using own initiative when needed

Training provided:

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills in maths and English where necessary


The primary role of “Customer Service call handler” is to answer inbound calls and make outbound calls. These calls involve speaking to people who would like to enquire about driving lessons, prices, courses and when they can get started with an instructor.

  • Answering inbound and making outbound calls in a professional manner
  • Provide customers with relevant information using customer service.
  • Processing customer bookings and allocating over to Instructors.
  • Dealing with Messages on CRM, keeping the messages clear
  • Dealing with Messages on Facebook
  • Making up training packs
  • Keeping spreadsheets up to date with mileage/pass rates
  • Uploading photos onto Facebook
  • Ordering any stationery/ checking stock levels
  • Updating the CRM with call logs/notes


Name: Jamie Greening or Carey Bilton


Phone number: 01723364848

Apply Now

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