Customer Service Assistant Apprentice

Customer Service

At a glance

Date Posted: 02/07/2020

Expiry Date: 31/08/2020

Vacancy reference: 1635404

Wage: £9,750.00 (per annum)

Location: Hull

Apprenticeship Type/Name: Customer Service Practitioner

Working week/hours: Monday - Friday, 9.00 am - 5.00 pm. Total hours per week: 37.50

Apprenticeship duration: 15 Months Maximum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)

Requirements

Qualifications required:

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Desired skills:
  • IT literate (MS Office)
  • Excellent communication skills
  • Be able to build customer relationships
  • Strong telephone manner
  • Good interpersonal skills
  • Strong customer service
  • Good attention to detail
  • Able to work in a fast paced environment
  • Confident
  • Proactive listener
  • Adhere to company policies and procedures
  • Good, positive, friendly attitude
Personal qualities:
  • Hardworking
  • Professional
  • Adaptable
  • Logical thinker
  • Reliable
  • Punctual
  • Self-motivated
  • Hardworking and committed
  • Dedicated
  • Able to follow specific instructions
  • Must be willing to listen and learn

Training provided:

Level 2 apprenticeship in Customer Service which includes:
  • Level 2 Diploma in Customer Service
  • Level 1/2 Functional Skills in maths and English (if required)
You will be required to attend structured session at our learning centre each month. You will have access to your own online e-portfolio to monitor your progress and access resources. You will be assigned a Trainer who specialises in teaching and delivering the Customer Service qualification; they will be with you during your sessions in the centre and also make regular visits to see you in your place of work. Sessions are kept small to ensure each learner gets the correct support and guidance throughout the duration of their apprenticeship

Apprenticeship standard

Customer service practitioner

Description:

The role of a customer service apprentice has many responsibilities which means that the apprentice must have many key attributes. This is a fantastic opportunity for someone to gain a vast array of new skills and develop on their existing ones with a supportive and dedicated team.

An opportunity has become available for an Apprentice to join and award-winning interpretation and translation company Language is Everything based in the city centre of Hull. Working within a supportive team and friendly team, you will be expected to carry out the following duties:

  • Speaking with all customer (colleagues, linguists, clients etc.)
  • Answering the telephone
  • Offering outstanding customer service
  • Communicating with a wide range of customers, offering advice and guidance
  • Use of MS office and bespoke systems
  • Liaising with interpreters and clients
  • Managing diary systems and calendars
  • Edit and update profile’s on company system
  • Data entry and extracting information
  • Maintain office area
  • General clerical duties including photocopying, scanning, faxing and posting
  • Sending Emails
  • Any other related duties

Contact

Name: Sophie Ness or Amy Salter

Email: hullcentre@yh-group.co.uk

Phone number: 01482 222142

Apply Now

  • Date Format: MM slash DD slash YYYY
  • Please select the following as appropriate, if you do not currently hold these qualifications we will work with you to achieve your Functional Skills Level 2.
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