Customer Service Assistant Apprentice

Customer Service

At a glance

Date Posted: 14/01/2020

Expiry Date: 28/02/2020

Vacancy reference: 1608666

Wage: £7,605.00 (per annum)

Location: Hull

Apprenticeship Type/Name: Customer Service Practitioner

Working week/hours: Monday - Friday 9am - 5pm Total hours per week: 37.50

Apprenticeship duration: 15 Months Maximum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)


Qualifications required:

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English

Desired skills:
  • IT literate (MS Office)
  • Excellent communication skills
  • Be able to build customer relationships
  • Strong telephone manner
  • Good interpersonal skills
  • Strong customer service
  • Good attention to detail
  • Able to work in a fast paced environment
  • Confident
  • Proactive listener
  • Adhere to company policies and procedures
  • Good, positive, friendly attitude
Personal qualities:
  • Hardworking
  • Professional
  • Adaptable
  • Logical thinker
  • Reliable
  • Punctual
  • Self-motivated
  • Hardworking and committed
  • Dedicated
  • Able to follow specific instructions
  • Must be willing to listen and learn

Training provided:
Level 2 apprenticeship in Customer Service which includes:

  • Level 2 Diploma in Customer Service
  • Level 1/2 Functional Skills in maths and English (if required)
You will be required to attend structured session at our learning centre each month. You will have access to your own online e-portfolio to monitor your progress and access resources. You will be assigned a Trainer who specialises in teaching and delivering the Customer Service qualification; they will be with you during your sessions in the centre and also make regular visits to see you in your place of work. Sessions are kept small to ensure each learner gets the correct support and guidance throughout the duration of their apprenticeship.


The role of a customer service apprentice has many responsibilities which means that the apprentice must have many key attributes. This is a fantastic opportunity for someone to gain a vast array of new skills and develop on their existing ones with a supportive dedicated team.

  • Speaking with all customer (colleagues, linguists, clients etc.)
  • Answering the telephone
  • Offering outstanding customer service
  • Communicating with a wide range of customers, offering advice and guidance
  • Use of MS office and bespoke systems
  • Liaising with interpreters and clients
  • Managing diary systems and calendars
  • Edit and update profile’s on company system
  • Data entry and extracting information
  • Maintain office area
  • General clerical duties including photocopying, scanning, faxing and posting
  • Sending Emails
  • Any other related duties


Name: Sophie Ness


Phone number: 01482 222142

Apply Now

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  • Please select the following as appropriate, if you do not currently hold these qualifications we will work with you to achieve your Functional Skills Level 2.
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