Customer Service Advisor Apprenticeship

Customer Service

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At a glance

Date Posted: 13/02/2019

Expiry Date: 31/05/2019

Vacancy reference: Selective Networks

Wage: £7,800 (per annum)

Location: Leeds, LS11

Apprenticeship Type/Name: Customer Service Practitioner

Working week/hours: 37.5 - Monday to Friday 8am - 5pm with 1 hour for lunch

Apprenticeship duration: 15 Months Maximum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)


Qualifications required:

  • Maths and English A-C / 4-9 would be preferred
  • Basic IT, Microsoft, excel , e-mail and word also preferred

Desired skills:
  • Good communication skills
  • Excellent written and verbal
  • Good IT skills
  • Team work
  • Ability to work on own initiative
  • Willingness to learn
Personal qualities:
  • Confident
  • Punctual
  • Trustworthy
  • Good work ethic
  • Dedicated
  • Motivated
  • Professional

Other: Selective Networks is an independent telecommunications company here to provide effective communication services for every organisation. We specialise in building relationships with Channel Partners and helping them grow their business and provide a lucrative revenue stream.


Our Leeds based growing and expanding company is looking for an Apprentice Customer Service Advisor to join their friendly and professional team. You will learn, earn and grow with us. If you are looking to take your first steps into a career then come and join us.

  • First Line customer support Telephony and IT faults
  • Provide simple diagnosis of a situation and resolve faults
  • Manage customer communications
  • Reply to all queries with Business SLA and update relevant fault spreadsheet and CRM's
  • Provision landline and system orders
  • Provision cloud based IT software
  • Working with customers to maintain a professional and positive image at all times
  • Understand client requirements
  • Have a clear understanding of work goals, targets and priorities to work as part of a team
  • Work alongside a senior technician to complete daily tasks
  • Comply with all health and safety procedures
  • Any other general duties requested


Name: Charise Binns


Phone number: 01132 459712

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