Customer Retail Assistant Apprentice

Customer Service

At a glance

Date Posted: 29/10/2019

Expiry Date: 31/01/2020

Vacancy reference: 1588244

Wage: £7,605 (per annum)

Location: Hull

Apprenticeship Type/Name: Customer Service Practitioner

Working week/hours: Monday - Friday 9am - 5pm Total hours per week: 37.50

Apprenticeship duration: 15 Months Maximum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)


Qualifications required:

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English

Desired skills:
  • IT literate (MS Office)
  • Excellent communication skills
  • Be able to build customer relationships
  • Strong telephone manner
  • Good interpersonal skills
  • Strong customer service
  • Good attention to detail
  • Able to work in a fast paced environment
  • Confident
  • Proactive listener
  • Adhere to company policies and procedures
  • Good, positive, friendly attitude
Personal qualities:
  • Hardworking
  • Professional
  • Adaptable
  • Reliable
  • Punctual
  • Self-motivated
  • Hardworking and committed
  • Dedicated
  • Able to follow specific instructions
  • Must be willing to listen and learn

Training provided:

Level 2 apprenticeship in Customer Service which includes:
  • Level 2 Diploma in Customer Service
  • Level 1/2 Functional Skills in maths and English (if required)
You will be required to attend structured session at our learning centre each month. You will have access to your own online e-portfolio to monitor your progress and access resources. You will be assigned a Trainer who specialises in teaching and delivering the Customer Service qualification; they will be with you during your sessions in the centre and also make regular visits to see you in your place of work. Sessions are kept small to ensure each learner gets the correct support and guidance throughout the duration of their apprenticeship.

Apprenticeship standard

Customer service practitioner


This will be a varied Customer Service based role, working closely with the Customers in the Store. You will need to have strong communication skills as you will be working with an array of customers and assisting them with their purchases, offering support and guidance.

  • Dealing with Trade Customers
  • Placing Orders
  • Offering guidance and support to all customers
  • Providing customers with relevant information
  • General Customer Service
  • Greeting customers
  • Following company processes


Name: Sophie Ness


Phone number: 01482 222142

Apply Now

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