Business Apprentice Administrator

Business Administration

At a glance

Date Posted: 05/12/2018

Expiry Date: 28/02/2019

Vacancy reference: 1479355

Wage: £198.75 (per week)

Location: York

Apprenticeship Type/Name: Business Administration Apprentice

Working week/hours: 37.5

Apprenticeship duration: 15 Months

Apprenticeship level: Intermediate (Level 2)

Requirements

Qualifications required:

  • Good IT skills including experience of Microsoft Outlook, Word & Excel
  • Minimum 5 GCSEs grade A-C including Maths and English (or equivalent)

Desired skills:
  • Good communication skills - written and verbal
  • Excellent attention to detail and accuracy
  • Team player yet able to work independently when required
  • Flexibility and adaptability
Personal qualities:
  • Good Communication Skills
  • Demonstrate having worked well in a team
  • A willingness to learn
  • A good sense of humour
  • A good listener and communicator both orally and written
  • An interest in some experience in travel in Europe
  • A desire to forge a career in the travel industry

Training provided:
NVQ Level 2 Diploma in Business and Administration

Description:

The Apprenticeship role provides a wide ranging administrative and office support function to facilitate the efficient operation of the business. A key role with this growing company, the Apprentice is expected to gain knowledge of and become proficient in all aspects of the day-today operation of the business.

Handling the day to day administrative tasks relating to customer bookings and general office administration such as:

  • Recording all new enquiries and keeping records up to date
  • Maintaining the integrity and accuracy of the customer database
  • Liaising with customers over the phone and via email regarding aspects of their booking enquiry
  • Liaising with suppliers over the phone and via email with regards to services booked
  • Taking an initial holiday enquiry over the phone from a customer
  • Assisting in preparing a quotation for the customer
  • Making any relevant bookings with suppliers
  • Adding booked customers to the Travel Trade Association insurance scheme
  • Updating financial records
  • Preparing and sending a written holiday booking confirmation to the customer
  • Preparing the holiday documents (tickets, itinerary, rail information, maps etc.)
  • Recording customer information for the independent review site Feefo and uploading this to the Feefo website
  • Maintaining confidentiality in all aspects of customer, staff and company information
  • Carrying out any other reasonable duties as required
  • At all times follow the company processes and guidelines

Contact

Name: Avril Deighton

Email: avril.deighton@yh-group.co.uk

Phone number: 01904 666713

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