Business Administrator/Care Coordinator Apprentice

Business Administration

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At a glance

Date Posted: 09/05/2019

Expiry Date: 30/06/2019

Vacancy reference: 1531011

Wage: £8,840 (per annum)

Location: York, YO10

Apprenticeship Type/Name: Business Administration Apprentice

Working week/hours: Monday to Friday with shift rotation between the core hours of 8.00am - 6.00pm with 1/2 hour lunchbreak Total hours per week: 37.50

Apprenticeship duration: 15 Months Maximum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)


Qualifications required:

  • GCSE English and Maths A*-C or levels 4-9.
  • IT literate. Competent in the use of Microsoft Applications

Desired skills:
  • Team Work: Work effectively and professionally within a surgery team
  • Time & Workload Management: The ability to quickly react to and manage change
  • Confidentiality: Ability to exercise and adhere to the Practice confidentiality policies
  • Customer Service: Ability to remain focussed on providing and continuously improving an excellent internal customer service to the surgery team and clinical team
  • Work Prioritisation: Ability to organise, prioritise and manage your own work demands by assessing levels of urgency and importance
Personal qualities:
  • Can-Do Attitude: Ability to react to and face challenges or setbacks in a positive manner
  • Autonomous: Ability to work independently by making informed decisions
  • Deadline / Target Driven: Ability to work efficiently to strict deadlines and to be driven by the setting and achieving of individual and team targets

Training provided:
City & Guilds NVQ Level 2 Diploma in Business Administration Personal Learning and Thinking Skills Employee Responsibilities and Rights Functional Skills in maths, English and I.T. (if required) All training to be delivered in the workplace on a one to one basis with tutor/assessor support

Other: Once you have completed the apprenticeship, a discussion will be held with the employer with regards a permanent full time position.


To assist the Care Coordinator with collection, management, reporting statistics and data. To support the team with sensitive liaison with clients referred to services and other agencies involved in service provision and effective administrative support to the team enabling preparation care plans that meet health and social needs of patients.

  • To provide extensive, effective and sensitive liaison with all levels of staff and the public, and with all other agencies involved in the provision of services
  • To support the team in providing information and advice to patients and carers about arrangement and availability of the health and social care service
  • Assist the Care Coordinator in the production, coordination and editing of written and online communications
  • To instigate effective, accurate and efficient care visit allocations working with the Senior Administrator and Management Team
  • Responsible for ensuring community carers receive accurate client visit allocations and in a timely manner via telephone or email
  • Efficiently and accurately retrieving information: via our clinical system according to protocol which will support the team to make fully informed decisions
  • To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately
  • To ensure you devote the whole of your working time, attention and abilities to your role, our business and its goals
  • Assisting staff with other business administrative duties as and when required


Name: Avril Deighton


Phone number: 01904 666713

Apply Now

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  • Please select the following as appropriate, if you do not currently hold these qualifications we will work with you to achieve your Functional Skills Level 2.
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