Apprentice Medical Receptionist

Customer Service

At a glance

Date Posted: 08/07/2020

Expiry Date: 31/08/2020

Vacancy reference: 1634791

Wage: £9,100.00 (per annum)

Location: York, YO1 7

Apprenticeship Type/Name: Customer Service Practitioner

Working week/hours: Monday - Friday, between the hours of 08:00 and 18:30, shifts to be confirmed. Total hours per week: 35.00

Apprenticeship duration: 15 Months Maximum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)


Qualifications required:

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Desired skills:
  • IT skills
  • Team worker
  • Able to work on your own initiative
  • Excellent communication skills face to face and on the telephone
  • Proficient in Microsoft Office packages e.g. Word and Excel
Personal qualities:
  • Must be smart in appearance
  • Must have a good telephone manner
  • Must be able to process information and be able to act on information accurately
  • Conscientious
  • Willingness to learn new skills
  • Outgoing personality

Training provided:

Level 2 Customer Service Practitioner apprenticeship standard, which includes:
  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Complete a portfolio of work
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
All training to be delivered in the workplace and on a one to one basis with tutor/assessor support.

Apprenticeship standard

Customer service practitioner


To receive, assist and direct patients in accessing the appropriate service, or healthcare. You must be professional, courteous, and efficient in an effective way. To provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • To pull/update and file patient records as necessary
  • Organisation of patient written records to enable summarising before filing
  • fax and photocopy as required
  • Receiving patients consulting with members of the Practice team
  • Handling completed repeat prescriptions to patient and checking names and address
  • Be able to cover all reception tasks as necessary
  • Attending meetings as required
  • Process appointment requests from patients by telephone and in person
  • Deal with visit requests
  • Respond appropriately to patients’ queries
  • Accurate recording and timely passing on of messages, ensuring audit trail is maintained
  • Registrations of new patients - computer data entry and medical records
  • Process patients change of address - computer data and medical records (have knowledge of Practice area)
  • Process repeat prescription request in accordance with Practice guidelines
  • Have working knowledge of telephone system, during and after hours
  • Holding keys and being responsible, on occasion for opening up or securing the premises
  • Have knowledge of fire alarm system and deactivation/reporting
  • Have knowledge of significant event reporting systems and report appropriately
  • Any other duties that my from time to time be required


Name: Sian Harrison or Carey Bilton


Phone number: 01723364848

Apply Now

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