Apprentice Medical Receptionist

Customer Service

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At a glance

Date Posted: 29/10/2019

Expiry Date: 29/11/2019

Vacancy reference: 1587354

Wage: £7,280.00 (per annum)

Location: Sleights, YO22

Apprenticeship Type/Name: Business Administration Apprentice

Working week/hours: Monday - Friday 9.00am - 5.00pm Total hours per week: 35.00

Apprenticeship duration: 15 Months Maximum with future full time position available for the right candidate.

Apprenticeship level: Intermediate (Level 2)


Qualifications required:

  • GCSE grades A-C or 4-9 in maths and English (or the equivalent) are essential for the role.

Desired skills:
  • Excellent communication skills
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow policies and procedures
Personal qualities:
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Training provided:

Level 2 apprenticeship in Customer Service which includes:
  • Level 2 Diploma in Customer Service
  • Level 1/2 Functional Skills in maths and English (if required)
You will be required to attend structured session at our learning centre each month. You will have access to your own online e-portfolio to monitor your progress and access resources. You will be assigned a Trainer who specialises in teaching and delivering the Customer Service qualification; they will be with you during your sessions in the centre and also make regular visits to see you in your place of work. Sessions are kept small to ensure each learner gets the correct support and guidance throughout the duration of their apprenticeship.

Apprenticeship standard

Customer service practitioner


To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

The following are the core responsibilities of the receptionist. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Read code data on EMIS
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient’s healthcare records as necessary
  • Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the medical administrator may be requested to:

  • Partake in audit as directed by the audit lead
  • Support administrative staff, providing cover during staff absences
  • Action incoming faxes when necessary
  • Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
  • Complete opening and closing procedures in accordance with the duty rota
  • As required support the Dispensing Manager in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
  • Ordering and monitoring of stationery supplies


Name: Jamie Greening


Phone number: 01723364848

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