Apprentice IT Technician


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At a glance

Date Posted: 05/12/2017

Expiry Date: 28/02/2018

Vacancy reference: 1339338

Weekly wage: £180.00

Location: York

Apprenticeship Type/Name: Apprentice IT Technician

Working week/hours: 180.00

Apprenticeship duration: 18 Months

Apprenticeship level: Advanced (Level 3)


Qualifications required:

  • GCSE English and Maths A*-C
  • Good IT skills including Microsoft packages

Desired skills:
  • Team worker
  • Able to work to own initiative
  • Excellent communication skills at all levels
  • Proficient in Microsoft packages etc
  • Good IT skills
  • Great customer skills and team spirit
  • Excellent telephone manner and customer service
Personal qualities:
  • Conscientious
  • Drive and passion to progress in the field of IT with CCS 2000
  • Ability to learn quickly on the job
  • Evidence of self‐learning in the field of IT
  • Willingness to learn new skills
  • Outgoing personality
  • Punctual
  • Willingness to learn new skills

Training provided:
All training to be delivered in the wokplace and on a one-to-one basis with tutor/assessor support.


We are seeking an enthusiastic and enterprising individual to fill our Apprentice IT Support Technician vacancy. The successful candidate will have good communication skills (both verbally and written), be self-motivated and have good customer relation skills both face to face and on the telephone.

Purpose of the role:

  • To augment the current Team in providing IT services of the highest level to our customers, adding specialist technical IT skill‐sets to the company

Reporting to:

  • Senior Technical Manager

Main Responsibilities:

• To work with other Technicians in the Workshop carrying out IT repairs on equipment (laptops, Macs, PCs etc)
• Hardware Diagnosis, Replacement and Upgrades
• Working with Microsoft servers and networks both LAN and WAN
• Network technologies including firewalls, routers, cabling and wireless
• Windows / Mac installs
• Malware & Virus Removal, Security Hardening
• Setting up and maintaining Cloud based backup and email systems
• To assist other Technicians answering the telephone and responding to technical requests for support
• To assist and log calls for support within JIM
• To assist with any internal infrastructure requirements
• To assist accepting new jobs; taking full and accurate customer information, entering into Ticket System
accurate information concerning problems with equipment brought for repair.
• To assist when customers collect their equipment; conducting final check with the customer, taking payment, and entering payment information in JIM
• Field and remote support as directed


Name: Avril Deighton


Phone number: 01904 666713

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