Apprentice IT Engineer

IT

At a glance

Date Posted: 30/04/2021

Expiry Date: 27/06/2021

Vacancy reference: 1693303

Wage: £184.00 (per week)

Location: Hessle, HU13

Apprenticeship Type/Name: Infrastructure Technician

Working week/hours: Monday - Friday: 8:30am - 5:30pm with 1 Hour for Lunch. Total hours per week: 40.00

Apprenticeship duration: 15 Months minimum until completion of the apprenticeship.

Apprenticeship level: Advanced (Level 3)

Requirements

Qualifications required:

  • GCSE grades A*-C/9-4 (or equivalent) in maths, English and ICT

Desired skills:
  • Excellent written and verbal communication skills
  • Skills in problem solving, organisation and planning
  • Excellent Team player
  • Superb customer esrvice skills
  • Strong telephone manner
Personal qualities:
  • A technical predisposition, and the desire to learn
  • Punctual
  • Demonstrable exceptional attention to detail
  • A can-do attitude with a focus on delighting users
  • Able to lift suitable office technology as part of an installation or office move

Training provided:

  • Level 3 - Infrastructure technician
  • Functional skills if required
You will be assigned a trainer and have access to an e-portfolio. Your trainer will visit you in your place of work and you will also attend sessions at our Hull Training Centre. You will work towards Vendor exams and your training will also include:
  • Communication: works both independently and as part of a team and following the organisations standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks
  • IT Security: Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
  • Remote Infrastructure: Effectively operates a range of mobile devices and securely add them to a network in accordance with organisations policies and procedures
  • Data: effectively records, analyses and communicates data at the appropriate level using the organisation’s standard tools and processes and to all stakeholders within the responsibility of the position
  • Problem solving: applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required
  • Workflow management: works flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation’s reporting and quality systems
  • Health and Safety: Interprets and follows IT legislation to securely and professional work productively in the work environment
  • Performance: Optimises the performance of hardware, software and Network Systems and services in line with business requirements

Description:

In this role you will work with a supportive Team, reporting directly to the Senior IT Engineer. You will be involved with a wide variety of IT related duties with full training from your YH Training Trainer and from the Jupiter Team. This is a great opportunity to work for a highly reputable business.

The position will involve the following areas of responsibility:

  • Answering and logging helpdesk calls
  • Resolving helpdesk calls
  • Reinstallation of Desktop Operating Systems including Windows 8 & 10
  • Remote PC Fault Diagnosis for business clients
  • Checking, logging, and resolving server backups, anti-virus updates etc.
  • PC building
  • Installation of new PC's onto networks
  • Administration of servers, firewalls, and network equipment
  • PC health checks
  • Preparing reports on helpdesk tickets
  • Perform basic administrative duties as required to meet specific operational objectives
  • Perform miscellaneous job-related duties, as assigned by a manager

Contact

Name: Sophie Ness or Louise O'Connor

Email: ApplicationsHull@yh-group.co.uk

Phone number: 01482 222142

Apply Now

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