Apprentice Infrastructure Technician

IT

At a glance

Date Posted: 05/12/2018

Expiry Date: 28/02/2019

Vacancy reference: 1479048

Wage: £16,000 (per annum)

Location: York

Apprenticeship Type/Name: IT Technician Level 3

Working week/hours: 37.5

Apprenticeship duration: 18 Months

Apprenticeship level: Advanced (Level 3)

Requirements

Qualifications required:

  • Level 2 infrastructure qualification
  • minimum of 5 GCSE's to include English, maths, and a Science of Technology subject
  • A levels

Desired skills:
  • Able to communicate effectively at all levels internally and externally both verbally and by email
  • Motivated and enthusiastic with a thirst for knowledge and committed to their own development
  • Positive “can-do” attitude
  • Reliable – will do what they say they are going to do
  • Practical mind set, able to think through a challenge and what’s needed, seeking solutions using own initiative
Personal qualities:
  • Ambitious and committed to their own development, motivated and enthusiastic with a thirst for knowledge
  • Practical, solutions focussed, able to work on their own initiative
  • Possess excellent communication skills

Training provided:
All training to be delivered in the workplace and on a one to one basis with tutor/assessor support.

Description:

This is a pivotal IT support role with the key purpose of providing all-round IT support to the business, with the aim of achieving the Level 3 Infrastructure Technician qualification. Twenty percent of time will be committed to attending external IT training along with the completion assignments, including important IT support duties.

  • Assisting the IT Manager with the resolution of first line support queries utilising a ticketing system;
  • Liaising with our third-party provider to escalate any second line issues in the absence of the IT Manager;
  • Providing hardware support, maintaining an up-to-date inventory of hardware assets, software licensing
  • Managing the issue of laptops and desktop equipment
  • Moving equipment in in line with operational requirements and maintaining patching in the comms room
  • Installing windows and ensuring accounts and administering leavers
  • To assist with the completion of IT Security Audits, Risk Assessments and Physical Security Checks in line with ISO 27001
  • To ensure they confirm to their terms and conditions of employment; including the Company’s Information Security and Data Protection Policies and appropriate methods of working to achieve and maintain a level of awareness on security relevant to their role and responsibilities.

Contact

Name: Avril Deighton

Email: avril.deighton@yh-group.co.uk

Phone number: 01904 666713

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