Apprentice Customer Service Practitioner

Customer Service

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At a glance

Date Posted: 05/12/2017

Expiry Date: 28/01/2018

Vacancy reference: 1323006

Weekly wage: £216.00

Location: York

Apprenticeship Type/Name: Apprentice Customer Service Practitioner

Working week/hours: 40

Apprenticeship duration: 15 Months

Apprenticeship level: Intermediate (Level 2)


Qualifications required:

  • GCSE Maths and English A*-C or grades 4 - 9
  • GCSE IT would be advantageous
  • Knowledge of Microsoft Packages

Desired skills:
  • Excellent organisational skills including ability to multi task
  • Excellent written and verbal communication skills
  • Works well under pressure
  • Excellent time management skills
  • Good computer and keyboard skills
  • Good knowledge of Microsoft Office
  • Able to fit well within a family orientated working busy environment
Personal qualities:
  • Friendly and outgoing
  • Positive attitude
  • Good sense of humour
  • Flexible approach
  • A genuine interest in helping customers
  • Methodical and organised
  • A willingness to learn

Training provided:
All training to be delivered in the workplace and on a one to one basis with tutor/assessor support Apprenticeship Standard - Customer Service Practitioner, the training provider is YH Training Services.


As part of the Customer Service team your role will be to liaise with the Sales team, internal departments, taking incoming calls from customers existing and new, you will be the first point of contact to the company and you will be required to be friendly and professional at all times.

  • Taking incoming calls from customers, existing and new
  • Providing prices, data sheets and organising samples
  • Following up on quotes and samples sent out
  • Ensuring all communications are recorded in our EDRM
  • All special offers and flyers are promoted to customers
  • Processing of orders
  • Collecting market intelligence
  • Liaising with all internal Departments
  • Liaise with Sales Team to meet Team Targets
  • Other Customer Service duties


Name: Avril Deighton


Phone number: 01904 666713

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