Apprentice Customer Service Advisor

Customer Service

At a glance

Date Posted: 14/11/2018

Expiry Date: 28/02/2019

Vacancy reference: 1472566

Wage: £150.00 (per week)

Location: Leeds, LS11

Apprenticeship Type/Name: Customer Service Practitioner

Working week/hours: 37.5

Apprenticeship duration: 15 Months

Apprenticeship level: Intermediate (Level 2)

Requirements

Qualifications required:

  • Maths and English A-C / 4-9 would be preferred
  • Basic IT, Microsoft, excel , e-mail and word also preferred

Desired skills:
  • Good communication skills
  • Excellent written and verbal
  • Good IT skills
  • Team work
  • Ability to work on own initiative
  • Willingness to learn
Personal qualities:
  • Confident
  • Punctual
  • Trustworthy
  • Good work ethic
  • Dedicated
  • Motivated
  • Professional

Description:

Our Leeds based growing and expanding company is looking for an Apprentice Customer Service Advisor to join their friendly and professional team. You will learn, earn and grow with us. If you are looking to take your first steps into a career then come and join us.

  • First Line customer support Telephony and IT faults
  • Provide simple diagnosis of a situation and resolve faults
  • Manage customer communications
  • Reply to al queries with Business SLA and update relevant fault spreadsheet and CRM's
  • Provision landline and system orders
  • Provision cloud based IT software
  • Working with customers to maintain a professional and positive image at all times
  • Understand client requirements
  • Have a clear understanding of work goals, targets and priorities to work as part of a team
  • Work alongside a senior technician to complete daily tasks
  • Comply with all health and safety procedures
  • Any other general duties requested

Contact

Name: Charise Binns

Email: charise.binns@yh-group.co.uk

Phone number: 01484 515156

Apply Now

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