“Having deciding University wasn’t the right option for me to take, I decided to look for an alternative route. The first option that appealed to me was an apprenticeship. The chance to gain some work experience whilst still receiving valuable education would benefit my career in the long run.
I saw YH Training Services advertising online for a Customer Service Apprentice with a local company called Norwood Interiors, a kitchen, bedroom and bathroom retailer so I applied. Customer service was a field I was already experienced in with my previous jobs. I had a successful interview and became a member of the team. After the first few weeks at my new job I fitted in nicely, with every member of staff coming across as very friendly and enjoying the office environment. My trainer from YH Mel came in and started me on my Customer Service qualification which fitted in nicely with my job role.
My day to day role involves a wide range of duties; dealing with customer queries and problems quickly and effectively, daily communication with customers via telephone or electronically for example email, ordering parts through suppliers, quality control checks on our products, constantly updating diaries and schedules, liaising with engineers and customers to book suitable times for both to complete remedial work.
Throughout my year as an apprentice I received training and support from my YH trainer Mel Jackson; she was most helpful in aiding me and ensuring I successfully passed my Apprenticeship. Helping me improve my coursework and pass the tests I had to undertake, drastically improving my personal skills, including grammar and punctuality.
Mel gave me huge support as well as my Manager Alan Dixon whom I would both like to thank. I am now a full time member at Norwood Interiors but still looking to further my education with YH Training, possibly moving onto a Level 3 qualification in the near future. I would recommend anyone who’s looking into apprenticeship to strongly consider YH training and their services.”