About Apprenticeships

An Apprenticeship is a work-based training programme designed to meet employers’ staff development needs and also recruitment needs, which lead to nationally recognised qualifications. Government funding is available to train both new and existing employees. An Apprenticeship is not a qualification in itself but a number of separately certified qualifications, courses and workplace training, making up the framework. Apprenticeships develop practical and theoretical skills designed to help employees reach a high level of competency and performance.

Intermediate Apprenticeships

Because Apprenticeships have been designed by Sector Skills Councils representing businesses, the training will be relevant to your industry and your employee/Apprentice will develop the skills they need to support your business. There are over 250 types of Apprenticeship covering 1400 job roles, ranging from Accountancy to Marketing to Health informatics

We provide employers with the bespoke, tailored support they need to take on an Apprentice or implement a programme of training for existing employees ensuring that the qualificayion provided meets the individual role being undertaken.

Intermediate Apprentices

Intermediate Apprentrices work towards a Level 2 qualification – equivalent to five good A*–C, GCSEs.

Advanced Apprenticeships

Advanced Apprentices work towards a Level 3 qualification – equivalent to two A Levels. To start this programme, the applicant should ideally have five GCSEs at grade C or above or have completed an Intermediate Apprenticeship.

Higher Apprenticeships

Higher Apprentices work towards a Level 4 qualification – equivalent to degree level.

Accountancy Levels 2, 3 and 4

The Level 2 (Intermediate) Apprenticeship aims to give the skills and knowledge needed to begin a career in accountancy within a variety of organisations.

The Level 3 (Advanced) Apprenticeship aims to give the skills and knowledge to build a career and to be able to carry out more complex accounting tasks such as producing final accounts for sole traders and partnerships, completing year-end adjustments and maintaining cost accounting records.

The Level 4 (Higher)  Diploma aims to give the skills and knowledge to build a career in accountancy and to be able to carry out higher level accounting tasks such as managing budgets, drafting financial statements for limited companies and evaluating the financial performance of a business.

Who would benefit?

These qualifications are suitable for people in a wide range of accountancy based roles whether new to the role, or those looking to enhance their existing skills further and achieve career progression. They are designed to cater for the wide range and diversity of job roles where competence in accountancy is vital.

Outcomes and Progression

Outcomes:-

The Accountancy qualification will benefit both businesses and employees by enabling them to meet many objectives; listed below are just a few examples:

  • Obtain the knowledge and understanding needed to progress within an accounting role and take on more responsibility.
  • Practical skills to manage finance and budgets.
  • Be able to evaluate company performance in order to be able to implement any cost or time saving changes.

This is just a very small example of the outcomes of completing this qualification. When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of the qualification the trainer will discuss any opportunities for progression onto further qualifications.  From undertaking Level 4 (Higher) Diploma, you could potentially undertake the full professional qualification.

Business Administration Levels 2 and 3

This Apprenticeship aims to provide the skills and knowledge needed to work in administrative roles in a variety of organisations. For the Level 2 (Intermediate) Apprenticeship, these  roles include, but are not limited to; administrators, office juniors, receptionists and junior legal or medical secretaries. Level 3 (Advanced) Apprentices will work in roles such as administration officers, team leaders, personal assistants and secretaries.

Who would benefit?

People in a wide range of office-based roles, whether new to the business administration role or those or who recently been promoted into the position. The qualifications are designed to cater for the wide range and diversity of job roles where competence in business administration is vital.

Outcomes and Progression

Outcomes:-

The Business Administration qualification will benefit both businesses and employees by enabling them to meet many objectives; listed below are just a few examples:

  • Obtain the knowledge and understanding needed to complete core administrative tasks in a business environment.
  • Manage information and produce documents, including, organising and researching information, and producing and storing documents.
  • Support change, in a positive way, in working methods, products or services.
  • Provide event support and understand the types of problems that may occur when organising a business event.
  • Develop, manage and monitor a budget within an organisation.
  • Manage information and design and produce documents securely.

This is just a very small example of the outcomes. When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of the qualification, the trainer will discuss any opportunities for progression onto further qualifications.

Customer Service Levels 2 and 3

The Customer Service Level 2 (Intermediate) and Level 3 (Advanced) Apprenticeships respond to the employers need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles.

Who would benefit?

Everyone who is new to the customer service role or has recently been promoted will benefit. Both levels of qualification are relevant in any customer service environment, including; Customer Service Trainees, Assistants and Representatives/Agents. Level 3 (Advanced) Apprentices may be Customer Relationship Managers, Coordinators and Team Leaders.

Outcomes and Progression

Outcomes:-

  • Adapt behaviour to give a good customer service impression.
  • Identify specific needs through effective questioning and listening.
  • Communicate effectively using customer service language.
  • Promote additional services or products to customers.
  • Plan and make calls to customers in a way that contributes positively to the organisations customer service.
  • Recognise and deal with customer queries, requests and problems.
  • Deal directly with difficult customers and try to reach a resolution that satisfies everybody or at least reduces the risk of dissatisfaction.
  • Develop customer relationships.
  • Process customer service complaints.
  • Monitor and solve customer service problems.
  • Support customers using on-line customer services.

This is just a very small example of the outcomes available, when you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of the qualification, the trainer will discuss any opportunities for progression onto further qualifications.

Healthcare Support Services Level 2

The Level 2 (Intermediate) Apprenticeship is designed to develop the skills and knowledge of healthcare support workers to ensure that the organisations working practice and ethos is maintained to the highest standards required by such a professional and caring industry.

Who would benefit?

People in a wide range of Healthcare support roles whether they are new to Healthcare support or have recently been promoted into the position. This qualification builds and confirms competence in a range of healthcare support service skills. We are predominantly delivering this within the Yorkshire Ambulance Service Trust (YAS) however it is available in other similar organisations.

Outcomes and Progression

Outcomes:-

The Healthcare Support Services qualification will benefit both businesses and employees by enabling them to meet many objectives of which a few are listed below.

  • Adapt behaviour to give positive customer service impressions both internal and external.
  • Promote best practice in Health and Safety.
  • Ensure full knowledge and adherence to legislation relevant to Healthcare Support Services.

This is just a very small example of the outcomes. When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of the qualification, the trainer will discuss any opportunities for progression onto further qualifications.


Health Informatics Levels 2 and 3

The Level 2 (Intermediate) qualification covers the skills and knowledge for dealing with paper or electronic data/information in the following key areas; Input and handling of data,  validation and quality assurance of data, production of reports from a variety of sources and the  dissemination of information; including all   aspects around its storage, security and disclosure.

The Level 3 (Advanced) qualification is about the promotion of good practice. It covers the handling of information such as; preparing, conducting and reporting results, managing health informatics and maintaining quality.

Who would benefit? 

The Level 2 (Intermediate) Apprenticeship provides certification of competence for those working or wishing to work in the Health Informatics Career Framework in such positions as:- Receptionists, Administration assistants  and Health records clerks,  Data entry clerks and clinical coding.

The Level 3 (Advanced) Apprenticeship is designed to underpin the skills of those in or seeking to progress to an Assistant Practitioner role (CF4 Level ) of the Health Informatics Career Framework and prepare for future roles at Practitioner (CF5 Level).

Outcomes

Outcomes:-

The Health Informatics qualification will benefit both businesses and employees by enabling them to meet many objectives of which a few are listed below.

At Level 2; With guidance a learner will be able to process, report and use data held in a paper based format or within an ICT system. When using an ICT system to gather, store or report on data the candidate may be using standard or bespoke software relevant to their organisation.

At Level 3; Learners develop and practise the skills required for employment and/or career progression on the Health Informatics Career Framework. They will have the knowledge and skills in such areas as;

• Promoting good practice in handling information

• Communication skills

• Managing health informatics

• Preparing, conducting and reporting the results of clinical coding audits

• Maintaining quality

• Analysing and presenting data and information

• Contributing to decision making

This is just a very small example of the outcomes. When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of the qualification, the trainer will discuss any opportunities for progression onto further qualifications.

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