Healthcare Support Services Level 2

The Level 2 (Intermediate) Apprenticeship is designed to develop the skills and knowledge of healthcare support workers to ensure that the organisations working practice and ethos is maintained to the highest standards required by such a professional and caring industry.

Who would benefit?

People in a wide range of Healthcare support roles whether they are new to Healthcare support or have recently been promoted into the position. This qualification builds and confirms competence in a range of healthcare support service skills. We are predominantly delivering this within the Yorkshire Ambulance Service Trust (YAS) however it is available in other similar organisations.

Outcomes and Progression


The Healthcare Support Services qualification will benefit both businesses and employees by enabling them to meet many objectives of which a few are listed below.

  • Adapt behaviour to give positive customer service impressions both internal and external.
  • Promote best practice in Health and Safety.
  • Ensure full knowledge and adherence to legislation relevant to Healthcare Support Services.

This is just a very small example of the outcomes. When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.


On completion of the qualification, the trainer will discuss any opportunities for progression onto further qualifications.