About Apprenticeships

On commencing employment as an Apprentice, you will normally undertake a Level 2 (Intermediate) Apprenticeship which takes between 12 and 15 months to complete depending on the individual learner.  Some employers however look to start you on a Level 3 (Advanced) depending on the role to be undertaken.

The Apprenticeship you undertake is specific to the role you are performing within the workplace and is tailored to meet the individual requirements of the role and the needs of the employer.

You will be in paid employment during the course of the Apprenticeship and should be able to progress on to further qualifications on satisfactory completion of your Level 2 Apprenticeship.

Accountancy available at Levels 2, 3 and 4

The Level 2 (Intermediate) Apprenticeship aims to give the skills and knowledge needed to begin a career in accountancy within a variety of organisations.

Who would benefit?

This qualification is suitable for people in a wide range of accountancy based roles whether new to the role, or those looking to enhance their existing skills further and achieve career progression. 

Outcomes and Progression

Outcomes:-

The Accountancy qualification will benefit both businesses and employees by enabling them to meet many objectives; listed below are just a few examples:

  • Obtain the knowledge and understanding needed to progress within an accounting role and take on more responsibility.
  • Practical skills to manage finance and budgets.
  • Be able to evaluate company performance in order to be able to implement any cost or time saving changes.

This is just a very small example of the outcomes of completing this qualification. When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of the qualification the trainer will discuss any opportunities for progression onto further qualifications, we are currently  able to offer Levels 3 (Advanced) and Level 4  (Higher) in Accountancy.


Business Administration available at Levels 2 and 3

This Apprenticeship aims to provide the skills and knowledge needed to work in administrative roles in a variety of organisations. For the Level 2 (Intermediate) Apprenticeship, these  roles include, but are not limited to; administrators, office juniors, receptionists and junior legal secretaries.

Who would benefit?

People in a wide range of office-based roles, whether new to the business administration role or those or who recently been promoted into the position. The qualifications are designed to cater for the wide range and diversity of job roles where competence in business administration is vital.

Outcomes and Progression

Outcomes:-

The Business Administration qualification will benefit both businesses and employees by enabling them to meet many objectives; listed below are just a few examples:

  • Obtain the knowledge and understanding needed to complete core administrative tasks in a business environment.
  • Manage information and produce documents, including, organising and researching information, and producing and storing documents.
  • Support change, in a positive way, in working methods, products or services.

This is just a very small example of the outcomes. When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of the qualification, the trainer will discuss any opportunities for progression onto further qualifications, potentially the Level 3 (Advanced) qualification.

Customer Service available at Levels 2 and 3

The Customer Service Level 2 (Intermediate) Apprenticeship responds to the employers need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles.

Who would benefit?

Everyone who is new to the customer service role or has recently been promoted will benefit. This qualification is relevant  in any customer service environment, including; Customer Service Trainees, Assistants and Representatives/Agents.

Outcomes and Progression

Outcomes:-

  • Adapt behaviour to give a good customer service impression.
  • Identify specific needs through effective questioning and listening.
  • Communicate effectively using customer service language.
  • Promote additional services or products to customers.
  • Plan and make calls to customers in a way that contributes positively to the organisations customer service.

This is just a very small example of the outcomes available, when you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of the qualification, the trainer will discuss any opportunities for progression onto further qualifications, potentially the Level 3 (Advanced) qualification

Healthcare Support Services available at Level 2

The Level 2 (Intermediate) Apprenticeship is designed to develop the skills and knowledge of healthcare support workers to ensure that the organisations working practice and ethos is maintained to the highest standards required by such a professional and caring industry.

Who would benefit?

People in a wide range of Healthcare support roles whether they are new to Healthcare support or have recently been promoted into the position. This qualification builds and confirms competence in a range of healthcare support service skills. We are predominantly delivering this within the Yorkshire Ambulance Service Trust (YAS) however it is available in other similar organisations.

Outcomes and Progression

Outcomes:-

The Healthcare Support Services qualification will benefit both businesses and employees by enabling them to meet many objectives of which a few are listed below.

  • Adapt behaviour to give positive customer service impressions both internal and external.
  • Promote best practice in Health and Safety.
  • Ensure full knowledge and adherence to legislation relevant to Healthcare Support Services.

This is just a very small example of the outcomes. When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of the qualification, the trainer will discuss any opportunities for progression onto further qualifications.

Health Informatics available at Levels 2 and 3

The Level 2 (Intermediate) qualification covers the skills and knowledge for dealing with paper or electronic data/information in the following key areas; Input and handling of data,  validation and quality assurance of data, production of reports from a variety of sources and the  dissemination of information; including all   aspects around its storage, security and disclosure.

Who would benefit? 

The Level 2 (Intermediate) Apprenticeship provides certification of competence for those working or wishing to work in the Health Informatics Career Framework in such positions as:- Receptionists, Administration assistants  and Health records clerks,  Data entry clerks and clinical coding.

Outcomes

Outcomes:-

The Health Informatics qualification will benefit both businesses and employees by enabling them to meet many objectives of which a few are listed below.

At Level 2; With guidance a learner will be able to process, report and use data held in a paper based format or within an ICT system. When using an ICT system to gather, store or report on data the candidate may be using standard or bespoke software relevant to their organisation.

Progression:-

On completion of the qualification, the trainer will discuss any opportunities for progression onto further qualifications, potentially the Level 3.

Hospitality available at Level 2

The Level 2 ( Intermediate) Apprenticeship in Hospitality is designed to develop the skills and knowledge of hospitality workers to ensure that the organisations working practice and ethos are maintained to the highest standards whilst responding to the needs of the customer.

Who would benefit?

This qualification will benefit, and is suitable for anyone who is new to, or works in a variety of hospitality areas such as; front of house, back of house, housekeeping, and within the food and beverage sector.

Outcomes and Progression

Outcomes:-

The Hospitality Services qualification will benefit both businesses and employees by enabling them to meet many objectives of which a few are listed below.

  • Adapt behaviour to give positive customer service impressions both internal and external.
  • Identify specific needs through effective questioning and listening.
  • Monitor and solve both external and internal customer problems.
  • This is just a very small example of the outcomes,
    which can improve the skills of the employee and
    the profitability of the business. When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:- On completion of the qualification, the trainer will discuss any opportunities for progression onto further qualifications.

IT available at Levels 2 and 3

The IT qualification at Level 2 (Intermediate) is designed to cater for the wide range and diversity of job roles where competence in IT is vital.

Whether a person is new to the role or have recently been promoted, they can benefit from the flexibility of the qualification which allows a variety of options to match individual job roles.

We deliver two versions, IT User for the user i.e. Administrator role and an IT Professional for the Support/Technical role – both these qualifications can allow you to gain Microsoft qualifications – Microsoft Office Specialist (MOS) or Microsoft Technology Associate ( MTA )

Who would benefit?

This qualification is designed for people working with IT systems and software.  The wide range of optional units which can be studied are tailored to  match individual business and job role requirements.  Some of the job roles this would be suitable for are:-

  • Providing support and assistance to colleagues to make effective use of available IT systems and software.
  • Developing, testing and implementing solutions to improve workplace productivity through the use of IT.
  • Using the advanced features of IT Application Software in the creation and amendment of many types of formatted information including documents, spreadsheets and presentations.
  • Create and maintaining websites, using the internet to find and exchange information and using social media to disseminate information.
  • Networking knowledge including OSI 7 layer model and TCP/IP model

Outcomes and Progression

Outcomes:-

The IT Qualification will benefit individuals and businesses by enabling them to meet many objectives. Listed below are just a few examples:

  • The maintenance of your IT system and the setting up of a system from taking out of the box to using it
  • The IT user qualification can allow you to gain the MOS qualification
  • The underpinning knowledge in Network principles
  • Creation and amendment of many types of formatted information including documents, diagrams, spreadsheets and presentations.
  • Maintaining websites, using the internet to find and exchange information and using social media to disseminate information.
  • Entering and editing data using software such as Customer Relationship Management; Accounts; Payroll and Stock control systems and producing routine reports from the data held.
  • Ability to use a software application designed
    to create, modify and layout artwork and images for display in print or on a screen (e.g. painting, drawing, photo manipulation and desk top publishing).
  • Maintaining networks and repair and upgrading of IT systems
  • The IT Professional qualification allows you to gain the MTA Certificate

This is just a very small example of the outcomes.  When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of the qualification, the trainer will discuss any opportunities for progression onto further qualifications such as Level 3 (Advanced) IT or Level 3 (Advanced) CISCO or the more advanced Microsoft qualifications.

Manufacturing (PMO) available at Level 2

This  Level 2 (Intermediate) Apprenticeship focuses on operating effectively in a manufacturing environment. Typical job roles include assembly operations of electrical and electronic products, vehicles, aerospace, marine, metal goods and production of moulded products. Other roles include receiving and checking raw materials and sub-assemblies, inspection, test and quality control.

Who will benefit? 

The PMO qualification has been developed to provide the required knowledge, understanding and skills, in the manufacturing sector to ensure staff are working to the correct systems and procedures and working to all quality control procedures.  Operators who work in the process operations within a business, whether in a new or newly promoted to the role will benefit.  It enables them to understand the major aspects of the job from initial preparation of the job right through to concluding the operations and quality checking.

Outcomes and progression

Outcomes:-

The PMO qualification will benefit both businesses and employees by enabling them to meet many objectives; listed below are just a few examples:

  • Working safely to ensure safe start up, running and shut down of machinery and equipment and knowing what to do in an emergency.
  • Working to all safe systems and procedures in the workplace.
  • Working together in a team to overcome production problems.
  • Identify problems and come up with solutions in a step by step way and implement recommendations in a cost effective manner.
  • Carry out quality checks and identify where quality problems exist.
  • Quality checking the receipt of incoming materials.

This is just a very small example of the outcomes which can improve the skills of the employees and the profitability of the business.

When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of your qualification your trainer will discuss any opportunities for progression onto further qualifications

Retail  available at Levels 2 and 3

The Level 2 (Intermediate) Apprenticeship develops the skills and knowledge of people working as sales assistants, customer service assistants, stock room assistants together with more specialised roles such as beauty consultants who are dealing with customers in all aspects of retail sales.

Who will benefit?

People who are new to the retail environment or those who have recently been promoted into the role. The qualification is relevant in a variety of retail settings, including shops, department stores and e-retail.

It also reflect the range and depth of competence in retail operation skills, required by individuals working in all retail organisations. There are many areas covered in the qualification and our Trainer can discuss and provide you with a comprehensive list of units.

Outcomes and Progression

Outcomes:-

The Retail Operations Qualification will benefit both businesses and employees by enabling learners them to meet many objectives; listed below are just a few examples:

  • Display products and maintain stock on sale at required levels.
  • Deal with customers, process payments and returned goods, and resolve customer service issues.
  • Follow guidelines for planning and preparing visual merchandising displays.
  • Organise the receipt and storage of goods in a retail environment.

This is just a very small example of the outcomes, which can improve the skills of the employees and the profitability of the business.

When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of your qualification, your trainer will discuss any opportunities for progression onto further qualifications which may be the Level 3 (Advanced) qualification or something more specific to your role.

Sales available at Level 2

This Level 2 (Intermediate) Apprenticeship is designed to meet the needs of employers of all sizes across the public, private and not-for-profit sectors and is designed to meet employer skills priorities.

Tasks undertaken will vary depending on the level and sector in which people are employed. Tasks may include; selling face-to-face or by telephone, processing sales orders, supporting customers in obtaining finance for purchases, generating and qualifying sales leads, meeting after sales needs, making presentations, supervising sales or telesales staff, and many many more.

Who will benefit? 

Employees in a wide range of sales roles whether new to the industry role or those who have been promoted to the role.  The qualification is designed to cater for the wide range and diversity of job roles where competence in selling is vital.

Outcomes and Progression

Outcomes:-

The Sales qualification at Level 2 (Intermediate)  will benefit both businesses and employees by enabling them to meet many objectives; listed below are just a few examples:

  • Obtain the knowledge and understanding needed to understand, evaluate and act on buyer behaviour needs.
  • Understand the process of generating and qualifying sales leads.
  • Understand the use of sales and marketing information sources and systems to enable to ensure they target the appropriate audience .
  • Understanding the various ways that buying signals are indicated and how to close the sale by acting on them.

This is just a very small example of the outcomes, which can improve the skills of the employees and the profitability of the business. When you sit down with our trainer and discuss your requirements in more detail, they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of your qualification, your trainer will discuss any opportunities for progression onto further qualifications.

Warehousing and Storage available at Level 2

This Level 2 (Intermediate) Apprenticeship is for people who are employed in warehousing or storage roles, such as staff who undertake a range of warehouse activities and those in supervisory roles.

Who will benefit? 

Operatives in logistics operations, this could be working in warehousing and storage, transport or freight forwarding, whether new to the job role or having  recently been promoted into the position.

Outcomes and Progression

Outcomes:-

The Warehousing and Storage Qualification will benefit both your business and employees enabling them to meet many objectives; listed below are just a few examples:

  • Take responsibility for their own health, safety and security in the workplace, and monitor the workplace for hazards.
  • Take action in the event of an incident.
  • Place goods into storage in logistics operations in order to maximise space, improve distribution and reduce risks.
  • Prepare and process customer orders and know how to assemble orders for despatch.
  • Keep the workplace clean and tidy and maintain appropriate or required hygiene standards.
  • Understand the safe operation of both mobile and fixed equipment with the ability to identify the correct equipment for the task.
  • Contribute to the provision of customer services in logistics operations.
  • Deal with returned goods, check to identify condition and re-label if required.

This is just a very small example of the outcomes. When you sit down with our trainer and discuss your requirements in more detail they will be able to give you a better understanding of the outcomes that can be delivered.

Progression:-

On completion of your qualification, your trainer will discuss any opportunities for progression onto further qualifications.

 

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